Your Questions, Answered
Don’t see your question?
Contact us and we’ll get back to you within 24hrs!
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Just book your reservation, send us your grocery list, and we'll shop, deliver, and fully stock your fridge, freezer, bar, and pantry before you arrive.
Learn more here.
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We coordinate logistics directly with the host or management of your Airbnb, VRBO, vacation rental, or hotel using the information in your booking confirmation.
Once you place your order, we’ll send you specific instructions for exactly what we need from you.
Trust us, we’ve done this a time or two.
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A $99 service charge, plus 20% of the total cost of the items, which are purchased on your behalf and billed separately after we shop.
Special requests, such as cakes and flowers, carry a $25 add-on fee plus the same 20% service charge.
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We recommend booking as early as possible, but can generally accommodate orders up to (2) business days before your check-in or event.
To confirm availability, visit our shop and input your dates. For urgent requests, please contact us directly!
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As soon as we receive your order, we’ll share a Google Doc for you and your group to start building your list.
Lists automatically lock at 12:00pm (CT) 2 business before your arrival.
Last-minute lists are possible too, just contact us directly to confirm.
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We'll help build one for you!
Tell us about your group — how many people, what kind of trip, and any dietary restrictions or preferences — and we'll suggest options.
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Yes! Alcohol is purchased on your behalf and billed separately, just like groceries.
Because we buy it on your behalf, orders that include alcohol require a signed alcohol waiver and a clear photo of both sides of a valid 21+ ID before we shop.
We don't open, mix, or serve alcohol in any capacity.
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Yes! Cakes, fresh flowers, and select household essentials count as special requests.
A flat $25 add-on fee plus 20% of the cost of the items themselves applies.
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Take it with you or leave it behind!
If you’d like, we can donate anything leftover to a local food pantry.
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Music City Weekend Co. is a Nashville hospitality company best known for fridge & pantry stocking. We shop for and fully stock your fridge, freezer, bar, and pantry before you arrive.
We also offer 60+ amenity rentals and add-ons, delivered and set up for short-term rentals, hotels, and events, with pickup included.
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Flat-rate pricing on amenity rentals — no surprises.
The cost stays the same regardless of how long your stay is, unless your booking spans multiple weekends, which carries an additional charge.
Fridge stocking is priced separately: a flat service fee at checkout, plus the actual cost of your groceries and a 20% shopping fee billed afterward (see the fridge stocking questions below).
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We deliver Monday through Friday, typically the morning of your arrival, so everything is set and ready when you get there.
Timing depends on your property's access, how far in advance you book, and your arrival time — we don't lock in an exact delivery time, but we coordinate to have you covered before check-in.
For orders that include rental items, we return to pick them up after you check out.
Weekend, holiday, or specific-time delivery or pickup can be arranged at our discretion for an additional scheduling fee.
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We serve all addresses within 20 miles of downtown Nashville (ZIP 37219). Orders outside this area are subject to an additional delivery fee of $3.00 per mile, based on the total round-trip mileage beyond the 20-mile radius.
You can view our standard service area here!
It covers all addresses within 20mi of downtown, encompassing the entire city of Nashville and Davidson County, plus parts of neighboring Williamson, Rutherford, Wilson, Sumner, Robertson, and Cheatham counties.
Our warehouse is centrally located in the city, putting us within easy reach of Downtown, The Gulch, Midtown, Wedgewood-Houston, 12 South, Germantown, Sylvan Park, The Nations, East Nashville, and everywhere in between!
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Both! Guests use us to upgrade their stays, and short-term rental managers and hotels use us to differentiate their properties and improve their guest experience.
If you're a Nashville STR manager or hotel interested in working with us, let’s connect! You can also download our Partner Kit here.
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Yes!
We love working with local party-throwers, event planners, and other businesses, and we tailor our service to fit your needs.
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Amenities are available for the entire duration of your stay or event — not by the hour or the day!
Flat rates apply regardless of rental length.
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Our most popular offering is Nashville fridge stocking — we shop, deliver, and fully stock your fridge, freezer, and pantry before you check in.
Beyond that, we offer 60+ amenity rentals and add-ons. You can check out our entire catalog here!
If there's something we don't offer that you'd like to see, let us know — we're always looking to expand our catalog and better serve the Nashville market!
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It depends on the amenity, space, and season!
We confirm placement details in advance, and your property owner or manager always has final approval.
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If an Airbnb host or hotel manager won't allow an amenity you ordered, we'll issue a full refund for that item — including any security deposit tied to it.
The rest of your order isn't affected.
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Yes!
All amenities are cleaned, inspected, and set up with clear instructions to ensure safe and enjoyable use.
We also maintain comprehensive liability insurance.
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Only on orders that include rental items we deliver and later pick up.
The deposit is a refundable 25% of the rental total, collected at checkout and refunded within 7 days after your rental ends, following a quick damage review.
Orders with nothing to retrieve, like fridge stocking, don't require a deposit.
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Cancel more than 10 days before your start date for a full refund of any prepaid fees, with your security deposit refunded.
Cancellations within 10 days forfeit prepaid fees and the deposit.
Any groceries or items we've already purchased for you are non-refundable.
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Yes. Every order includes a quick Client Service Agreement, sent via Docusign.
It simply covers how delivery, billing, and responsibilities work. We ask that it's signed within one day of your start date so we can move forward with your order.
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Download our Partner Kit for details of our partnership program, including revenue opportunities and how we operate, or book a call with us to talk it through.